REFUND AND RETURNS POLICY

HillTrail LLC is committed to your complete satisfaction with our products. If you are not satisfied with your purchase in any way, please review our Refund and Return Policy below.

1. Return Eligibility
You can return most items for a full refund within 30 days of receiving your merchandise.

Items must be in their original condition, unused, and in their original packaging.

Some items (with visible signs of use) may not be refundable.

2. How to Initiate a Return
To initiate a return, please follow the steps below:

Contact Us: Contact our Customer Service team at info@hilltrailshop.com or call +1 (564) 516-6750. Please include your order number and the reason for your return.

Return Authorization: If your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.

Ship Your Return: Please package your item as securely as possible in its original packaging. Please clearly write the RA number on the package and ship it to the address provided in the return instructions. Return shipping is your responsibility unless we made a shipping error or the product is defective.

3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
If approved, your refund will be processed within 5-7 business days and will be credited to the original payment method used for purchase. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
4. Exchanges
If the item you received is defective or damaged, we are happy to replace it free of charge. Please follow the return process above and indicate that you would like an exchange.

5. Delayed or Missing Refunds
If you have not received your refund after the processing time:

Check your bank account again.

Contact your credit card company; it may take some time for your refund to be credited.
If you have completed all of the above steps and still have not received your refund, please contact us at info@hilltrailshop.com.
6. International Returns
For international orders, you may return your item within 30 days; however, you will be responsible for the return shipping costs. Please ensure that returned merchandise is clearly marked "Returned" to avoid any customs fees.

7. Contact Us
If you have any questions or concerns about our refund and return policy, or need assistance with a return, please contact us:

Email: info@hilltrailshop.com
Phone: +1 (564) 516-6750
Thank you for choosing HillTrail LLC! We appreciate your business and are committed to serving you and ensuring your satisfaction.